We're totally aware that reading policies is boring. If you'd rather just know the big deals, here they are:
- We need 24 hours notice to make changes to your schedule. In other words, if you forget about a baseball game or decide you want to go to a friend's house, we cannot credit the session. In the event of an illness, just let us know by 11 am. This is the one rule we absolutely enforce because we pay our tutors for any sessions that are on the schedule once the day starts.
- Once a session is booked, we ask that if a conflict comes up that you reschedule instead of cancel. If you have a weekly time, you're free to cancel any sessions as long as you let us know by the 27th of the previous month. That way we have time to fill the open time. Once the month starts, if a conflict comes up we ask that you make the session up within 7 days.
- If you cannot make it up within 7 days and it's less than 10 days until the session there is a $20 charge for canceling the session. Again, this is because it's harder to fill a time on short notice.